Shipping Policy
- Please note - Estimated Shipping Time does not include Processing Time needed to create and customize your order. Please see "How it works" page for steps and processing time needed to create & customize your Custom Botanical Family Tree.
- Shipping is not included in the prices listed. Cost of shipping will be calculated at check-out when you enter your address.
- Free Shipping when you order 2 or more family trees.
- We currently only ship within Canada and to the United States. We carefully wrap and ship your family tree in a sturdy box.
Shipping within Canada:
|
Ship to Location |
Shipping Rates* |
Estimated Shipping Times |
|
2 or more family trees |
Free |
4 – 8 business days depending on Canadian location |
|
Ontario |
$20 |
4 business days |
|
Quebec |
$20 |
4 business days |
|
Western Canada |
$24 |
8 business days |
|
Eastern Canada |
$25 |
6 business days |
- Based on Canada Post Standard Shipping Estimated Rates ($CDN
- Estimate Based on Shipping framed print
- Please note – Due to COVID-19, important safety measures continue and delays should be expected. Estimated Shipping times are only estimates. For the latest on Canada Post COVID-19 updates, please visit CanadaPost.ca.
Shipping to US location
|
Ship to Location |
Shipping Rates * |
Estimated Shipping Times |
|
2 or more family trees |
Free |
4- 6 business days depending on U.S. location |
|
Zone 1 (i.e. New York State) |
$42.50 |
3-5 business days |
|
Zone 2 (i.e. Massachusetts) |
$43.50 |
4 business days |
|
Zone 3 (i.e. Michigan) |
$45.25 |
5-6 business days |
|
Zone 4 (i.e. Alabama) |
$46.25 |
5-6 business days |
|
Zone 5 (i.e. Texas) |
$50.50 |
5-6 business days |
|
Zone 6 (i.e. Arizona) |
$52.25 |
3-4 business days |
|
Zone 7 (i.e. California) |
$52.25 |
5-6 business days |
- Based on Canada Post Standard Shipping Estimated Rates ($CDN)
- Based on Shipping framed print
- Please note – Due to COVID-19, important safety measures continue and delays should be expected. Estimated Shipping times are only estimates. For the latest on Canada Post COVID-19 updates, please visit CanadaPost.ca.
- ** Please note- International orders (i.e. orders shipped to the U.S.) do not include duties or taxes. Fees will be due upon receipt. Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination. Family Botanic is not responsible for these charges if they are applied and are your responsibility as the customer.
What if I need to change something on my order. How can I do that?
If you need to change your order, please contact us immediately at margot@familybotanic.com. However, please note, once we have printed your order, we will be unable to make any changes.
Return/Exchange policy:
- We gladly accept cancellations within 24 hours of purchase. Please email us at margot@familybotanic.com and we will provide a refund to your original payment method. Please note that it can take some time for your bank or credit card company to process and post the refund too.
- Due to the customized nature of this product, we are unable to accept returns or exchanges. However, please contact us at margot@familybotanic.com if you have any problems with your order.
- Unfortunately, we cannot accept returns on gift cards.
- At the time of shipping, we will send you a tracking number for your package.
Damages and Issues
- To ensure your family tree arrives safely, we carefully pack each one. Please inspect your order upon receipt and contact us immediately if the item was damaged so we can evaluate the issue and make it right.
