FAQ

1.  How do I decide which Family Tree to Pick?

  • First, decide who the tree will be for (for example - your Parents, your Grandparents, Newlyweds, New Parents, Yourself)
  • Second, decide if you want a descendent, ancestry or combo family Tree (a combo tree is one that has both descendants and ancestors on the same tree).
  • Next, select the design that you like!
2.  How do I submit my family names to have my family tree made?
  • Once you have placed your order, we will send you a confirmation email to collect your family names you would like on your tree. 

3.  How long does it take to make my customized Family Botanic Tree?

  • We currently offer 3 business days turn around for an initial proof.  The proof will be based on the family names you provide.
  • After you review and approve the proof, we will print, frame and ship within business 5 days.

4.  Will my Family Botanic already be framed and ready to hang?

  • Yes! We will ship your Family Botanic already framed in the frame of your choice (you get to choose the size and frame style/colour when you place your order

Frame Colours: 

 Print Size:  Black White Thin Black/White Gold
12"x16" x x x
16"x20" x x x
20"x28" x

  • Your Family Botanic will be elegantly wrapped (suitable for gift giving) and carefully packed in a sturdy corrugate box so it will arrive safely to it’s destination
  • We would be happy to include a personal note if the package is going directly gift recipient.  Just let us know.

5.  What about shipping?

  • Shipping is not included in the prices listed. Shipping will be added at check-out when you add your address.  Shipping is free when you order 2 or more family trees.
  • We currently only ship within Canada and the U.S. We carefully wrap and ship your family tree in a sturdy box.
    6.  What if I need to change something on my order. How can I do that?
    • If you need to change your order, please contact us immediately at margot@familybotanic.com. However, please note, once we have printed your order, we will be unable to make any changes

    8.  Are my payments and information secure?

    • Our online store is powered by Shopify so you can be confident that your information and payment information is kept private and secure
    9.  What is the return/exchange policy?
    • We gladly accept cancellations within 24 hours of purchase.  Please email us at margot@familybotanic.com and we will provide a refund to your original payment method.
    • Due to the customized nature of this product, we are unable to accept returns or exchanges. However, please contact us at margot@familybotanic.com if you have any problems with your order.

    10.  What do I do if I never received my order?

    • At the time of shipping, we will send you a tracking number for your package. Please email us at margot@familybotanic.com if your package does not arrive and we will track it down.
    11.  Where is Family Botanic located?
    • We are located in Toronto, Canada

    12.  How do I contact your company if my question isn’t answered here?

    • We are here to help! If you have any questions, please drop us an email at margot@familybotanic.com and we will be more than happy to help.