1. How do I decide which Family Tree to Pick?
- Take our Quiz for a quick and simple way to find a design that fits your family.
- First, decide who the tree will be for (for example - your Parents, your Grandparents, Newlyweds, New Parents, Yourself)
- Second, decide if you want a descendent, ancestry or combo family Tree (a combo tree is one that has both descendants and ancestors on the same tree).
- Next, select the design that you like!
- Once you have placed your order, we will send you a confirmation email to collect your family names you would like on your tree.
3. How long does it take to make my customized Family Botanic Tree?
- We currently offer 3 business days turn around for an initial proof. The proof will be based on the family names you provide.
- After you review and approve the proof, we will print, frame and ship within business 5 days.
4. Will my Family Botanic already be framed and ready to hang?
- Yes! We will ship your Family Botanic already framed in the frame of your choice (you get to choose the size and frame style/colour when you place your order
- Your Family Botanic will be elegantly wrapped (suitable for gift giving) and carefully packed in a sturdy corrugate box so it will arrive safely to it’s destination
- We would be happy to include a personal note if the package is going directly gift recipient. Just let us know.
5. What about shipping?
- Shipping is not included in the prices listed. Shipping will be added at check-out when you add your address. Shipping is free when you order 2 or more family trees.
- We currently only ship within Canada and the U.S. We carefully wrap and ship your family tree in a sturdy box.
- If you need to change your order, please contact us immediately at firstname.lastname@example.org. However, please note, once we have printed your order, we will be unable to make any changes
8. Are my payments and information secure?
- Our online store is powered by Shopify so you can be confident that your information and payment information is kept private and secure
- We gladly accept cancellations within 24 hours of purchase. Please email us at email@example.com and we will provide a refund to your original payment method.
- Due to the customized nature of this product, we are unable to accept returns or exchanges. However, please contact us at firstname.lastname@example.org if you have any problems with your order.
10. What do I do if I never received my order?
- At the time of shipping, we will send you a tracking number for your package. Please email us at email@example.com if your package does not arrive and we will track it down.
- We are located in Toronto, Canada
12. How do I contact your company if my question isn’t answered here?
- We are here to help! If you have any questions, please drop us an email at firstname.lastname@example.org and we will be more than happy to help.